Responsible Gambling at Just Casino Australia
At Just Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Just Casino operates under strict responsible gambling guidelines applicable to Australian players as of June 2026. We comply with all relevant regulations and work closely with leading organisations to promote safer gambling practices. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Some common warning signs include:
- Spending more money or time gambling than you can afford
- Chasing losses in an attempt to win back money
- Gambling to escape stress, anxiety, or depression
- Lying to friends or family about your gambling habits
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or restless when trying to cut down or stop gambling
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to use the tools and resources available on this page.
Responsible Gambling Tools at Just Casino
We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Restrict the maximum amount you can lose within a chosen time period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and your session will end automatically once the limit is reached.
Reality Checks
Enable regular pop-up reminders that show how long you have been playing and how much you have wagered during your current session. This helps you stay aware of your activity in real time.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.
Self-Exclusion
If you feel that you need a longer break, you can self-exclude from Just Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7.
Account Closure
You may permanently close your account at any time by contacting our support team. We will process your request promptly and ensure any remaining balance is returned to you.
National Self-Exclusion: BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online. Once registered, all participating operators — including Just Casino — are legally required to prevent you from opening or using an account.
To register with BetStop, visit: www.betstop.gov.au
Protecting Minors
Just Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account pending investigation.
We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools can help:
Support Organisations in Australia
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support across Australia:
Gambling Help Online
Available 24 hours a day, 7 days a week. Offers free counselling via phone, chat, and email.
- Phone: 1800 858 858
- Website: www.gamblinghelponline.org.au
Lifeline Australia
Provides crisis support and suicide prevention services, including support for those affected by problem gambling.
- Phone: 13 11 14
- Website: www.lifeline.org.au
Beyond Blue
Offers mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
- Phone: 1300 22 4636
- Website: www.beyondblue.org.au
MensLine Australia
Provides telephone and online support for men dealing with personal, work, or family issues, including gambling-related problems.
- Phone: 1300 78 99 78
- Website: www.mensline.org.au
Financial Counselling Australia
Connects you with free financial counsellors who can help manage debt and financial difficulties caused by gambling.
- Phone: 1800 007 007
- Website: www.financialcounsellingaustralia.org.au
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Us
If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our support team is available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available directly on our website
This Responsible Gambling page was last updated in June 2026. Just Casino is committed to reviewing and updating our responsible gambling policies regularly to ensure they reflect current best practices and regulatory requirements applicable to Australian players.
Remember: Gambling should be fun. If it stops being fun, it's time to stop.
